A modern IP-PBX softswitch can greatly enhance the effectiveness of your organization by providing a direct communication link with your emergency call center.

 

With VoIP technology and the proper networking, you can easily tailor your telephone system to your exact needs. You can add or move telephones, use remote extensions in order to make calls from another location, connect branch offices together, and much more, all at a significantly lower cost than traditional analog PBX systems. You can even seamlessly integrate your telephone system into your emergency call center, allowing call-takers to make outgoing calls, transfer emergency calls, and receive regular calls to and from just about anywhere.

GovTek telephone system

GovTek’s VoIP telephone system is a high-availability solution with all the state-of-the-art features you’d expect in an advanced IP-PBX softswitch, but at a fraction of the cost of other providers. It can seamlessly integrate with GovTek’s emergency call handling system and even share its network and server resources to drastically reduce costs.

System Features:

  • Announcements Record an announcement to play to all callers.
  • Announced / Attended Transfer Speak with the agent you’re transferring the call to before the call is transferred.
  • Blind Transfer Transfer a call to another agent without speaking to the other agent first.
  • Call Barge / Eavesdrop / Intercept Listen in to an active call from another extension.
  • Call Block Block calls by Caller-ID.
  • Call Broadcast Create a recording and select one or more groups to have the system call and play the recording.
  • Call Forward Forward calls to another extension or any phone number.
  • Call Monitoring View which extensions are currently in a call.
  • Call Parking Send a call to an unused ‘park’ extension. The caller listens to music on hold until another extension connects to the call.
  • Call Pickup Pick up any extension that is currently ringing.
  • Call Queuing Places incoming calls in line to be answered while users are busy with other calls. The queued calls can be distributed to the next available extension in the order received.
  • Call Reporting Create various call information and statistical reports.
  • Call Routing Send the call in different directions, or perform actions based on reading the Caller-ID info or other call information.
  • Call Waiting While on call, an agent is notified of another incoming call and is able to place the first call on hold while answering the second.
  • Conference Center Set up conference calls, have unlimited conference rooms with moderator and participants, PIN numbers, mute all, caller announce, etc.
  • Conference Transfer Transfer a call to another agent while the caller listens during the transfer.
  • Dial by Name Search by first name or last name to find extension numbers.
  • Do Not Disturb (DND) Direct calls to voicemail (default) or to an alternative destination.
  • Follow Me Redirect calls to a cell phone if unanswered after a specified number of rings.
  • Hot Desking Log in to a registered phone from a remote location and make and receive calls as if you were sitting at your normal extension.
  • Hunt Groups Ring multiple internal extensions and external numbers simultaneously or in succession.
  • Inbound Routes Automatically direct calls based on Caller-ID and/or how the call comes into the system.
  • Intercom Send intercom calls over a speaker system.
  • Interactive Voice Response (IVR) Menu Play a greeting to callers, instructing them to dial different numbers for different options, and based on their response, redirect them to a local extension, voicemail or external number.
  • Multi-lingual Support for multiple languages.
  • Music On-Hold Play .wav or .mp3 files (music or message) for callers who are put on hold.
  • Outbound Routes Direct calls to different service providers.
  • Paging Call a phone and automatically place the call on speaker phone.
  • Remote Support Manage the PBX with a web interface, locally or remotely.
  • Ring Groups Ring multiple registered extensions simultaneously or in succession.
  • Route by Caller-ID Route a call based on the destination number, Caller-ID, and other variables.
  • Three-way Calling Add a third person to your phone conversation.
  • Video Available using SIP capable phones that support .H.263 and H.264.
  • Voice Mail Access voicemail from anywhere or elect to have it sent as an email attachment.

END-TO-END SERVICE

WE’LL WORK CLOSELY WITH YOU THROUGHOUT THE ENTIRE CALL HANDLING PROJECT LIFECYCLE

  • Feasibility & survey studies - to determine if your goals are achievable
  • Custom system design & recommendations - to ensure your system is tailored to your unique local and technological challenges, as well as your budget
  • Statement of Work (SOW) - to clearly define the project and ensure everything is completed to your specifications
  • Off-site system staging - to ensure the many disparate components interface seamlessly, and facilitate a ‘plug & play’ installation
  • End-state integration - integrating and testing hardware and software on site
  • Maintenance & support - to eliminate downtime and correct incipient failures

CONTACT US

FOR MORE INFORMATION

For pricing and further details about a GovTek VoIP telephone system, call USA: (303) 426-4000 or email us.