In many countries, local emergency services organizations don’t have a genuine emergency call-handling solution. They make do by using traditional landline or mobile telephones, or traditional office PBX systems, because they simply don’t have the budget to upgrade.

 

This is partly because the technologies underpinning modern emergency call handling systems have always been prohibitively expensive. But it’s also because most vendors of those systems have all been designing call handling systems tailored for North America.

 

GovTek is changing all of that…  Our system is specifically designed for outside of North America and the telecommunication infrastructures found in the rest of the world.

A modern call handling system is now affordable

We know that, when it comes down to it, the only genuinely ‘must-have’ features for an emergency call handling system are exceptional system reliability, clear voice quality, support for text messaging, and the ability to identify and map the caller’s location. Nearly everything else is secondary.
 
At GovTek, we offer an emergency call handling system that has all the features you need, without the unnecessary high cost and complexity.

The GovTek emergency call handling system

Thanks to GovTek, a state-of-art emergency call handling system is now very much within reach for virtually any emergency services organization in the world. Most importantly, this means the ability to interface with your local landline and wireless service providers. In countries such as the United States this ability is taken for granted, but elsewhere in the world, the local telecommunication and power infrastructure can make it extremely challenging to implement. Our team has had extensive experience working with local telecommunication service providers in numerous countries and can make features such as caller location mapping and text messaging a reality for your emergency call center.

System Features:

  • VoIP call-handling
  • User-friendly call-taker interface
  • Caller location mapping
  • Text messaging
  • Multiple language support
  • Integrates with traditional PBX telephone systems
  • Designed to interface with local landline and wireless service providers worldwide
  • Supports Active-active geo-redundant configurations
  • Compliant with NENA legacy and NG9-1-1 standards
  • And more...

END-TO-END SERVICE

WE’LL WORK CLOSELY WITH YOU THROUGHOUT THE ENTIRE CALL HANDLING PROJECT LIFECYCLE

  • Feasibility & survey studies - to determine if your goals are achievable
  • Custom system design & recommendations - to ensure your system is tailored to your unique local and technological challenges, as well as your budget
  • Statement of Work (SOW) - to clearly define the project and ensure everything is completed to your specifications
  • Off-site system staging - to ensure the many disparate components interface seamlessly, and facilitate a ‘plug & play’ installation
  • End-state integration - integrating and testing hardware and software on site
  • Maintenance & support - to eliminate downtime and correct incipient failures

CONTACT US

FOR MORE INFORMATION

For pricing and further details about a GovTek Emergency Call Handling system, call USA: (303) 426-4000 or email us.